Common queries answered
Frequently asked Questions
Unless otherwise noted, domestic orders usually arrive within 3-7 days of shipping.
Customers may return items to Evron at their own expense for a refund or credit (minus shipping and handling). However, there are certain restrictions apply:
- Evron must approve returns.
- Returns must be made within 30 days of receipt of merchandise.
- There must not be any writing, pricing, or any other marks on the item or the package.
- The merchandise must be in the original packing, label, and carton.
- Any undamaged or refused merchandise will be subject to a 20% restocking fee and appropriated freight charges. Only returned merchandise will be accepted with a Return Authorization from Evron.
You can check your order status online by visiting the “Order Status” page. You’ll need your order number and shipping ZIP code to use this service.
If you have an account with us (didn’t checkout as a guest), you can view your Order History to view all previous orders. If you checked out as a guest, please use the “Order Status” page mentioned above.
If not, you can also contact Customer Service and ask us to check your order status.
If you have any questions, please email us at [email protected].
Please email us your order number and the correct shipping address before we ship out your order.
We only ship to U.S. Territories, excluding Hawaii and Alaska.
Your items usually come in one package.